Privacy Policy

1. Introduction

Doctray ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinic management platform at doctray.in and its subdomains.

2. Information We Collect

We may collect the following types of information:

• Account Information: Clinic name, owner name, email address, phone number, and subdomain slug when you register.
• Patient Data: Patient names, contact details, medical records, prescriptions, and billing information entered by your clinic staff.
• Usage Data: Pages visited, features used, browser type, device information, and IP address.
• Payment Information: Billing details processed through our third-party payment providers. We do not store full payment card details on our servers.

3. How We Use Your Information

• To provide, operate, and maintain the Doctray platform.
• To process transactions and manage your subscription.
• To send administrative notifications (e.g., trial expiry reminders, updates).
• To improve our services based on usage patterns.
• To comply with legal obligations.

4. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including encrypted connections (HTTPS/TLS), access controls, and regular backups. Each clinic's data is logically isolated and accessible only to authorized staff of that clinic.

5. Data Sharing

We do not sell, trade, or rent your personal or patient data to third parties. We may share information only with:

• Payment processors to handle billing.
• Law enforcement if required by law or court order.
• Service providers who assist in operating our platform (under strict confidentiality agreements).

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Export your data in a standard format.

8. Cookies

We use essential cookies to maintain your login session and preferences. We do not use third-party tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of Doctray after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@doctray.in.