Terms & Conditions

1. Acceptance of Terms

By accessing or using Doctray ("the Service"), you agree to be bound by these Terms & Conditions. If you do not agree, you may not use the Service.

2. Description of Service

Doctray is a cloud-based clinic management platform that provides tools for patient registration, token queue management, billing, digital prescriptions, inventory tracking, and appointment scheduling. Each clinic gets a dedicated subdomain (e.g., yourclinic.doctray.in).

3. Account Registration

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must be at least 18 years old or have authorization from a licensed medical practitioner to use the Service.
• Each clinic subdomain is unique and non-transferable.

4. Free Trial & Subscription

• New clinics receive a 14-day free trial with full access to all features.
• After the trial period, a paid subscription is required to continue using the Service.
• Subscription fees are billed monthly at the rate displayed on our pricing page.
• We reserve the right to change pricing with 30 days' advance notice.
• You may cancel your subscription at any time. Access continues until the end of the billing period.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Upload malicious code, viruses, or harmful content.
• Attempt to access other clinics' data or bypass security measures.
• Resell, sublicense, or redistribute the Service without written permission.
• Use the Service to store data unrelated to clinic operations.

6. Data Ownership

You retain ownership of all data you enter into Doctray, including patient records, prescriptions, and billing data. We do not claim any intellectual property rights over your content. You grant us a limited license to process and store your data solely to provide the Service.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors beyond our control (e.g., internet outages, hosting provider issues).

8. Limitation of Liability

Doctray is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

9. Termination

We may suspend or terminate your account if you violate these Terms. Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at support@doctray.in.